Right of Withdrawal / Refund policy

Withdrawal

Right of withdrawal for consumers from the EU

(A consumer is any natural person who enters into a legal transaction for purposes which are predominantly neither commercial nor self-employed.)

Cancellation rights

You have the right to cancel this contract within 14 days without stating any reason. The statutory cancellation period is 14 days starting from the day when you or a third party, who is not the carrier, has taken possession of the items or, in the case of part deliveries, the final item. 
To exercise your right of withdrawal, you must inform us:

Unexpected.c OG
Schreiberweg 100
1190 Vienna, Austria

Telephone: +43 (0) 664 / 166 78 17
Email: office@unexpectedvienna.com

by means of an unequivocal declaration (e.g. by a letter sent by post or e-mail) of your decision to cancel this contract.

To observe the cancellation period it is sufficient for you to send the statement of your wish to exercise your cancellation rights before the expiry of the cancellation period.

Consequences of cancellation

If you cancel this contract, we have to return to you any payments which we have received from you, including delivery costs (with the exception of any supplementary costs arising from your choice of any means of delivery other than our standard most inexpensive delivery option), without delay and at the latest within fourteen days from the day on which notice of your cancellation of this contract was received by us. For this repayment we shall use the same means of payment you employed for the original transaction, unless expressly agreed otherwise with you; on no account will you incur any financial charge on our part on account of this repayment. 

We may refuse any repayment until we have received back the goods or until you have provided proof that you have sent back the goods depending on whichever is earlier. 

You must send back or hand back the goods without delay, and in any case at the latest within fourteen days from the day you informed us of the cancellation of this contract, to:

Unexpected.c OG
Schreiberweg 100
1190 Vienna, Austria

Telephone: +43 (0) 664 / 166 78 17
Email: office@unexpectedvienna.com

The time limit is observed if you dispatch the goods before the end of the fourteen day period. 

If you are unable to restore or return to us anything provided for service or usage (e.g. benefits of use) or can only do so in part or in a deteriorated condition, you must provided appropriate compensation. For the deterioration of the material and for usages made you must only provide compensation in as far as the usages or the deterioration are the consequence of employing the material in a way that goes beyond its tested features and functioning. By "Tested features and functioning" we mean the testing and trying out of the particular item, as is possible or normal for example in the shop context.

Cost coverage agreement

Items that can be sent by parcel are to be sent back at our risk. You bear the direct costs of the return of goods.